Because of this, we offer a great range of flexibility in our negotiations, as we want to ensure that our prospective funeral homes have a deal which is tailored for them. This isn’t merely at a business level with the numbers and legal structure that any deal will involve; but also at an emotional level where the future of the owners, their employees, brands and reputation within the local community are central to the deal.
It sounds simple, but ‘we do what we say’. Not just following the wording of the agreement with a new funeral home, but sticking to the spirit of the agreement. That’s just the start of establishing the concept of ‘Your reputation is our reputation’.