What our people say about working at Funeral Partners

The views of our team are important to us. That’s why we ask everybody to take part in regular surveys to gain important feedback as to what’s going well and suggestions for any improvements or new ideas.

We’re delighted that people chose to take time out of their day to give us their opinions. We take the feedback seriously, continuously striving to make a happy working environment and ensure job satisfaction. Some highlights from this year’s survey include:

  • 94% of people feel that they can make a valuable contribution to the success of Funeral Partners and their funeral home
  • 84% said that ‘their manager leads by support and encourages me to perform to the best of my abilities’
  • 87% feel motivated in their roles
  • 92% are proud to work in their team

Kirsty McNeil

HR Business Partner

Kirsty embarked on her HR career by temping in a hospice whilst spending 18 months travelling and working in New Zealand. At this point she realised this was the job for her. When returning to the UK she started her post-graduate diploma in HR management and gained more experience in HR roles within different industries. “After being made redundant I came across the role at Funeral Partners. I was intrigued, the job sounded really interesting with plenty of opportunities for progression. Five and half years later, I haven’t looked back.” Funeral Partners sponsored Kirsty in the completion of her diploma and she has since been promoted to HR Business Partner.

“The organisation continues to change and grow and that means I can continue to develop with it, working on new projects and facing fresh challenges which is important to me in a job. The best part of my role is the people I work with, both in my immediate HR team as well as those working out in the branches who have so much passion for what they do in serving our clients. Our culture is one of team spirit and working towards a common goal of being the best funeral services provider in the UK.”

“The best part of my role is the people I work with, both in my immediate HR team as well as those working out in the branches who have so much passion for what they do in serving our clients. Our culture is one of team spirit and working towards a common goal of being the best funeral services provider in the UK.”

Paul Raynor

Funeral Service Operative

I have worked at Huddersfield Funeral Home since 2009, initially employed on a casual basis advancing to 20 hours part-time and now employed as a full-time Funeral Service Operative. I enjoy my work which is varied, ensuring the day of the funeral goes to plan with the team, assisting with caring for the deceased, ensuring the branch is kept to its expected high standards and that stock of equipment is maintained.

I also step in and arrange Funerals when required and take great pride in having been ‘loaned’ to branches in other areas of the country to help when cover has been needed.

I love that you are able to get involved in different initiatives at Funeral Partners and recently created ‘Around the World’, an interactive slide show/quiz that I present at local care homes.

I find getting involved in the local community and charities very rewarding at work as I also enjoy raising money for various charities by entering sporting events in my spare time.

“I love that you are able to get involved in different initiatives at Funeral Partners and recently created ‘Around the World’, an interactive slide show/quiz that I present at local care homes.”

Tara Cameron

Regional Development Director

I moved to Scotland in 2015 after a background of 8 years of funeral directing, including five in management for the largest funeral company in Australia. I initially didn’t want to return to the industry and wanted to try my hand at something else, however after seeing a position advertised I just couldn’t help myself. I was an ADM for two years and this was a challenging role which still enabled me to occasionally arrange and conduct but primarily to focus on the staff, branch, community and development of these.

As Funeral Partners is a rapidly growing company I was encouraged and offered other opportunities to assist in other avenues of the business, this included integration of recent acquisitions and the development of a new region. I was also fortunate to be considered and then awarded the role of Regional Development Director for the newly developed region, which is a testament to Funeral Partners that they foster and promote from within.

I most appreciate working in a company which values and places emphasis on collaborative working. Funeral Partners is a growing company who are genuinely focussed and committed to their people both new and old, this enables our most important teams, those looking after our clients directly, to do the best job they can. Funeral Partners is dedicated to empowering their teams with the tools, training and confidence they need to look after our client families as leaders and innovators in the industry.

“I was also fortunate to be considered and then awarded the role of Regional Development Director for the newly developed region, which is a testament to Funeral Partners that they foster and promote from within. I most appreciate working in a company which values and places emphasis on collaborative working.”

Sam Bryan

Funeral Director

I joined Woking Funeral Service in 2003 which became part of Funeral Partners when it formed in 2007. I originally worked for Parcelforce but they were relocating and I was unable to commute due to having a young daughter. I finished on the Friday, looked in the local paper and saw the job at Woking. I phoned up, compiled my CV over the weekend, and had the interview the following week. I started having training that same day.

I joined as a Funeral Service Operative and started conducting funerals from 2012 onwards. I was promoted to a Funeral Director four years later. I know quite a few of the families we carry out services for as my daughter went to school in the area, and my daughter and wife worked in a local shop. I wanted to help the families I know.

I’ve seen a lot of change in the time I’ve been here, particularly improvements to the premises. My favourite part of the job is when, after a service, a family will say thank you for making the day bearable. I think about how I would want the service to be if it was mine or if it was for a loved one of mine. I always offer the same service I would expect myself.

“I wanted to help the families I know.”

Fiona Campbell  

Area Development Manager

With a background in banking and recruitment I never imagined that I could carve such a rewarding and successful career within the funeral sector, but that is exactly what I’ve done.

Driving standards, people and outstanding client service are all skills developed in previous roles, but transferred directly into my role as Area Development Manager within Funeral Partners. Developing a team around me, who are passionate and continually strive to go above and beyond, is highly rewarding. The management team recognise that our people are key to the success and growth of the company, with personal development actively encouraged and recognised through the competency framework.

The right attitude and work ethic leads to opportunity, promotion and combined with a variety of roles makes it a great place to build a career that really makes a difference to so many people.

I am proud to be part of a company who are determined to raise standards and deliver the highest level of care to all.

“The management team recognise that our people are key to the success and growth of the company, with personal development actively encouraged and recognised through the competency framework… I am proud to be part of a company who are determined to raise standards and deliver the highest level of care to all.”

Zoe Lindo

Funeral Arranger Administrator

The funeral business is a very varied job role so there is plenty of opportunity to learn new things, gaining experience of working within a community alongside Church’s, Ministers, Coroners, hospitals, charities, florists and many other organisations and people across many areas.

Working so closely with families you need attention to detail, excellent communication, listening, administration skills and organisation abilities. Also having an understanding and acceptance for many religious beliefs.

Coming from a retail background, I’ve secured many transferable skills required for this business. Working within this flourishing company it has given me a vast understanding of how to deal with people who are bereaved and mourning.

It gives you great satisfaction that you’re not only helping and supporting people but also giving them a sense of relief as you are taking care of many of the funeral arrangements and are also there to continue offering support to families that are in need.

“It gives you great satisfaction that you’re not only helping and supporting people but also giving them a sense of relief as you are taking care of many of the funeral arrangements and are also there to continue offering support to families that are in need.”

Karen Rattigan  

Funeral Arranger Administrator

As a mother of five I dedicated most of my life to raising my children, maintaining my focus on my family. In doing so I found a passion for event organising, including charity and non-profit events, religious and family occasions and parties that catered to specific requirements. Raising a family wasn’t all parties and I was no stranger to the heartache of losing loved ones.

It’s these personal experiences that drew me to join Cruse fifteen years ago as a bereavement counsellor and I very quickly realised that this was something that came naturally to me. Drawing on my passion for organising, empathetic nature and family-orientation I feel that I am doing something that not only allows me to support individuals and families when they need it, but to reach out to my community raising money and more importantly an awareness for a number of groups and charities.

“Drawing on my passion for organising, empathetic nature and family-orientation I feel that I am doing something that not only allows me to support individuals and families when they need it, but to reach out to my community raising money and more importantly an awareness for a number of groups and charities”

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