At Funeral Partners, our focus is clear: to strive to be the best Funeral Director in every community we serve. That means providing the very best standard of care to bereaved families today.
Our funeral homes are rooted in the local communities we serve, and some have been around for more than 300 years. It’s why so many of our clients put their trust in us when they choose us to arrange their loved one’s funeral, a position of privilege we don’t take for granted.
Providing an excellent level of service also means planning for the future. That means being accountable to our communities and the
environment, and making a commitment to be there for future generations.
We recognise this ambition is no mean feat. It’s why we commit to continually improving our sustainability activities, and to reporting on our progress.
About this Report
This Report sets out our Environment, Social and Governance (ESG) commitments in 2023. It outlines the activities we’re currently invested in, and details priorities for each activity.
Our Sustainability Report is updated every year and is guided by the
following key principles:
Trust:We want to build trust and understanding by sharing our sustainability priorities.
Transition:We want to recognise where we are now, and commit to activity which supports a more sustainable future for everyone.
Track:We want to track our progress and be able to evidence our improvements year-on-year.
We strive to continually improve everything we do, and in 2023 we are committed to the following areas:
Providing exceptional care to our clients at one of the most difficult times is at the heart of what we do.
- Offer personalised funerals to every client
- Provide the best possible care to those who’ve passed on
- Tailor support to customers who may be vulnerable
- Ensure transparent pricing across all products and services
- By encouraging teams to create unique funerals for every family we’ve received positive media attention
- Our online “quote builder” has enabled clients to get an accurate estimate of funeral services before speaking to us
- Introducing webcams in every funeral home, allowing remote access to team members, so they can help people who wish to arrange funerals in their own homes
- Introducing “Live Chat” on our website, to help those who may prefer to use digital means to communicate with us
- Creating new training for our colleagues to help identify clients who may be vulnerable and require tailored support
- Introducing live streaming video links into a number of our funeral service venues
- Invested over £2m in funeral home refurbishments and back-of-house improvements during Financial Year during 2022, and plan to continue to invest at a similar level in future years
- Provide more training to our teams on how to support vulnerable customers
- Seek external support from charities in order to improve our training and support of vulnerable groups
- Make enhancements to our online “quote builder” to add even more products and services, to enable even greater price transparency
Our commitment to good governance
Across our business, we’ve made a commitment to sustainability, and we recognise this requires strong governance frameworks.
We have a number of forums in place in our business to manage sustainability risk, as well as other risks – such as information security, data protection and wider operational risk.
Our Chief Executive Officer, who is a Member of the Executive of the National Association of Funeral Directors leads the way, championing sustainability within our business.
Progress toward our sustainability goals is closely monitored at our monthly Risk Governance Committee, which is attended by three members of the Funeral Partners Board.
Our industry credentials
- All our Funeral Directors are part of the National Association of Funeral Directors
- All of our Funeral Directors in Northern Ireland are members of the Irish Association of Funeral Directors (IAFD)
- Our funeral plan business is authorised and regulated by the Financial Conduct Authority (FRN 965282), and all our funeral plan monies are protected by the Financial Services Compensation Scheme (FSCS)
- Funeral Partners is Cyber Essentials certified and continues to invest in minimising information security risk
- Our Director of Central Operations is a member of the British Institute of Embalming, as well as its current National President